FAQs

WHAT SHIPPING METHODS ARE AVAILABLE?

Our courier agents are BLUEDART, Ekart, Delhivery, and Xpressbees.

How Long Will it Take To Get My Package?

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number from our end. Usually, it takes 4-5 days depends on destination pincode.

Do You Offer Expedited Shipping?

No. At this point, we are unable to offer overnight or expedited delivery service.

How do I know my order has been confirmed?

Once you have successfully placed your order, we will notify you via email. The email will be sent out to you with the order number and details. We will also notify you when the order is shipped, and an email is sent out with the tracking information.

How can I change my shipping address once my order is placed?

We can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers. Once your package is shipped, we will not be able to change the shipping address.

Do You Ship Backorders?

No. We aim to keep every item on our website in stock. If there is an item that you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out-of-stock item.

How Do I Track My Order?

If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS. If you are not registered, please contact us with the order number.

Do I Need A Account To Place Order?

No, You don’t have to create an account to place orders. But, it’s always recommended to register with us via email and contact no. So, it can become easier for us to contact you in case of an inquiry at the time of delivery.

What Payment Methods Do You Accept?

We accept all MasterCard, VISA, Rupay Debit Cards (an online real-time authorization is done through the Payment Gateway). You can also pay your payment directly to us using our payment gateway's net banking facility, UPI, or Wallet.

When Will My Credit Card Be Charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

When Will I Receive A Refund For My Returned Products?

All credits will be issued only to the bank transfer only. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.

How Do I Exchange An Item?

In order to exchange an item, all you have to do is to raise your query in the contact us section.